Frustration, Frustration…

 

From the OGPlanet Forums:

We understand your frustration, however they do not help in resolving the issue in any ways. Please do not spam forum with multiple threads regarding to this issue, reply to this post if you wish to comment. All other posts regarding to the same issue will be removed.

Unfortunately we have experienced OGP wide login issue in the early morning. Players already logged into the game are not affected.

We are fully aware of the external reason causing it and IT team is doing what they can to mitigate the it. However, the issue may repeat. We ensure you that any game data (characters/items/astro purchases) will not be affected, it’s strictly related to login/launcher.

If you wish to comment on it, you can reply this post. Please do not start multiple posts discussing this issue, it’s not necessary and they will be removed.


 

I have not been playing UWO a whole lot for the past several months.  This is due to a number of reasons having to do with the game itself and with personal matters.  When I first heard about the Atlantis updates, however, I started to get excited again for the game. I downloaded the updates, and began working on my characters again (I’m currently preparing for a number of Nanban runs to boost my finances).

And then I read the post – and commentary – in the Forums…


 

In one of my other sites (RandomGamingThoughts) I’ve been spending a good deal of time talking about another video game that I was enjoying for quite a while called The Division.  I’m not going to rehash everything I’ve written before (you can read my earlier posts here and at RandomGamingThoughts), but suffice it to say that both Ubisoft-Massive and Koei-OGPlanet are suffering from similar issues regarding customer service and satisfaction.  It’s sad to keep reading about the frustrations of players who’ve been dc’d out of GAMMA server while sailing in the ocean and it’s sad (although at times humorous)  to see those players take out their frustrations in the forums and on Facebook.  There’s still speculation that the TalesRunner hackers are continuing to DDOS OGPlanet, and that speculation isn’t going to go away until OGPlanet issues a definitive statement regarding that issue.  And yet it’s still disheartening to take breaks from UWO and then return to see the same issues plaguing this game again.  Having gone through the “lockout” issues that plagued The Division, I’m a little less flustered about OGPlanet’s server woes, but I’ve also happened to be online when their servers are actually running properly (i.e. evening hours Hawai’i Standard Time or approx. early morning hours Greenwich Mean Time).

In my latest post on RandomGamingThoughts (“Consumer Protection and Overwatch Hype – Why I’m Feeling a Bit Cynical These Days About AAA Games…”) I wrote a good deal about the need for greater anti-consumer protection in the video game industry.  The issue is a bit more complicated in the case of games like UWO because players are dealing directly with the distributor of the game (i.e. “OGPlanet”) rather than the developer/publisher (“KOEI”).  The fact that UWO is also a Japanese game that was translated for the international market does not make things simpler either.  Nevertheless, I still believe that people who play games like UWO should feel like they have a recourse to turn to if they feel like they are not being given the customer service that they deserve.  As someone mentioned in the OGPlanet forums, customers will simply find another place to spend their hard-earned money if they feel like they are wasting their time and money on UWO.

To be fair to OGPlanet, they seem to be more responsive to the constant server issues and have offered fairly generous compensation packages for past disruptions (especially when compared to Ubi-Massive’s efforts in The Division).  While OGPlanet is responsible for maintaining the UWO servers, KOEI still maintains control over game patches, so OGPlanet (to a certain degree) is caught in the middle when it comes to technical issues with the game.  But all that being said, I do sympathize with those players who feel like they are being “cheated” of their time and money, especially those players who have limited time and/or money for games.  I guess the only thing I can say to these players is that it never hurts to take a break from a game (or from gaming in general).  It’s hard not to get attached to a video game, especially one as immersive as UWO, but if there’s anything I’ve painfully learned over the past several years, it’s that it’s important to not get “too attached” to any video game.

[I think the Buddha talked a great deal about “letting go of attachments,” but like many important things in life, that’s more easily said than done….]


 

I hope that KOEI and OGPlanet will eventually be able to fix UWO’s server woes so that players can get back to enjoying this game again.  But it seems like I will have to be quite careful if I intend to do any kind of sailing outside of Europe (bring extra No-war pacts and supplies and minimize the deep ocean sailing as much as possible) until things stabilize with the servers again.

 

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